All studios are following state and local guidelines for proper social distancing. Classes have limited capacity
and all workout stations are spaced a minimum of 6 feet apart.
CONTACTLESS CHECK INS
Doors will open 10 minutes before class starts. Upon entering each studio, please stop at the front desk so our
studio team can check you in. All clients must wash their hands or use hand sanitizer prior to entering the
We are sanitizing all equipment and shared surfaces between classes with CDC approved cleaning solutions,
as well as conducting daily deep cleans.
REDUCING SHARED SURFACES
As always, you won’t share equipment during a CITYROW class. What’s yours is yours until our staff sanitizes
it after every use. After class, leave your weights at your station so our staff can disinfect and return them to
their proper location. Lockers are closed for the time being and towel service is limited.
FIRST TIME CLIENTS
We recommend arriving at least 5-10 minutes early as first timers must be in the studio, on their rower no later
than class start time, or they will not be allowed in. We teach proper rowing form in the first 5 minutes, and it’s
critical that first-time students receive this instruction before taking class.
Running late but on your way? Give us a call and we’ll hold your spot for 5 minutes after class start time! If you
do not call or check in by class start time your spot will be given away to someone on the waitlist. No one will
be admitted into class more than 5 minutes after class start.
MINIMUM AGE REQUIREMENT
The minimum age requirement is 13 years old. Clients 13-15 years old must have a parent sign a waiver and
may take class so long as they are at least 5 ft tall and 95 lbs and accompanied by an adult. Clients 16 and
older must also be at least 5 ft tall and 95 lbs, and must have a parent sign a waiver, but can take class without
the accompaniment of an adult.
Class reservations may be canceled without penalty up to 12 hours before the scheduled class. Each class not
canceled within the deadline will result in a loss of one class from the purchased series or a late cancellation
fee of $10 for unlimited monthly members.
If you’re feeling sick, please stay home. We’re waiving cancellation fees due to illness for the foreseeable
No shows are subject to a $15 no-show fee.
If a class is fully booked, you can opt to be placed on the waitlist. If a spot opens up more than 12 hours before
class start, you will automatically be added to the roster and receive an email confirmation. If a spot opens less
than 12 hours before class start, we will ask you via text or email if you’d like to reserve. If you don’t get a
notification in advance, but you’re in the neighborhood, we encourage you to drop in to the studio to see there
are any last-minute cancellations or no-shows.
MEMBERSHIP TERMS AND CONDITIONS
Memberships automatically renew each month unless canceled with at least 30 days notice by contacting the
studio via phone or email.
REFUNDS & EXPIRATIONS
All class pack and membership purchases are final. No refunds, no exceptions.